The Singularity and the CIO: Discuss

terminatorSci-fi writers have been warning us about the coming of the singularity for a decade now. And while we’re some years away from having to contemplate such a future, AI, machine learning, big data and other technologies are developing at a pace which is already beginning to impact the global workforce.

I chatted to some experts on the subject for an upcoming feature to find out whether CIOs should be terrified or enthused by the prospect of robot workers.

The truth is that they’re already here, in many heavy industries like tech manufacturing. In May this year a local government official in the Chinese district of Kunshan announced contract manufacturing giant Foxconn was reducing “employee strength” from 110,000 to 50,000 workers, because of investments in robots. But what about when they spread into other industries? As far back as 2014, Gartner was predicting that as many as one in three jobs will be “converted to software, robots and smart machines by 2025” as software advances mean technology systems begin to replace cognitive tasks as well as factory jobs.

Meanwhile, a report from the Bank of England last year estimated up to 15 million UK jobs could be at risk of automation in the future. And a Deloitte/Oxford University study in January claimed 35% of today’s jobs have a “high chance” of being automated in the next 10-20 years.

For IHS Markit analyst, Wilmer Zhou, the coming robot hordes represent both a challenge and an opportunity to employers. Aside from manufacturing, he picked out several industries where jobs are potentially most at risk, including agriculture, logistics, and specialist domestic care. Most surprising for me was healthcare.

“It’s one of the industries with relatively high robot deployment such as surgical robots,” he told me via email. “IHS forecasts that robots in the medical industry will be one of the fastest growth sectors, with the decreasing of the average sale price of surgical robots and expansion of medical operation tasks.”

For CIOs looking to maximise the potential offered by these new automated workers, it will be important to create trust in the bots, argued Forrester principal analyst, Craig Le Clair.

“Cognitive systems can end up learning undesirable behavior from a weak training script or a bad customer experience. So build ‘airbags’ into the process,” he told me.

“Assess the level of trust required for your customer to release their financial details. Get compliance and legal colleagues on board as early as possible. Cognitive applications affect compliance in positive and negative ways. Be prepared to leverage the machines ability to explain recommendations in an understandable manner.”

Also important is to foster human and machine collaboration wherever possible, to reduce friction between the two.

“Rethink talent acquisition and your workplace vision,” Le Clair explained. “Some 78% of automation technologists foresee a mismatch of skill sets between today’s workers and the human/machine future, with the largest gaps in data, analytics, and cognitive skills.”

The bottom line is that robots and AI are here to stay. Whether they’ll have a net positive or negative impact on the workplace is up for discussion, but it may well hinge on how many so-called ‘higher value’ roles there are for humans to move into once they’ve been displaced by silicon.


Fear and Hacking in the South Cyber Sea

south china sea mapThe South China Sea is an increasingly dangerous place to be in cyberspace. And as China is involved in territorial disputes over the area that bears its name with virtually all of its neighbours, there are no shortages of targets for its army of state-sponsored operatives.

F-Secure is the latest security vendor to confirm what most of us know already – that Chinese hackers, most likely working for the state, have been systematically stealing data from organisations with interests in the region for years now. It’s new report, NanHaiShu: RATing the South China Sea, details a new piece of information-stealing malware used in campaigns targeting government and private sector firms. Why? They were all involved, directly or indirectly, in a recent UN tribunal over ownership of a group of rocks in the South China Sea. Victims included the Department of Justice of the Philippines, the organisers of the Asia-Pacific Economic Cooperation (APEC) Summit and a major international law firm involved in the tribunal

F-Secure cyber security adviser, Erka Koivunen, told me he suspects a nation state was behind the attacks, although definitive attribution is always hard.

“Admittedly the malware itself may not be the most sophisticated piece of code there is. That doesn’t however mean that the operation wasn’t sophisticated,” he said via email. “The lack of zero-days and bleeding edge alien technology may admittedly seem a bit boring, but in fact is a sign of cold calculation and professionalism on the level of execution.”

This report is the latest of a long line of similar intelligence highlighting extensive cyber espionage in the region related to Beijing’s interests in the South China Sea and the rocks, reefs and islands that dot the landscape. Late last year a ThreatConnect report revealed an alleged PLA cyber espionage campaign dating back five years and targeting the Philippines, Singapore, Thailand, Vietnam and many others in the region. US interests have also been attacked.

William Glass, threat intelligence analyst at FireEye, believes this is just the beginning, as China begins to flex its muscles in the region.

“More recently, we have seen the list of targets expand to energy companies, legal firms, and even GitHub, targeted by China’s Great Cannon in March 2015,” he told me. “Beyond simply stealing information, Beijing has found there are benefits to using cyberspace to propagandise and attempt to influence behaviour.”

He claimed that the army’s new Strategic Support Force may see disputes in the area as the perfect opportunity to test its significant capabilities, which could range from range from “typical cyber espionage to learn of plans and intentions of commercial companies to efforts designed to influence companies’ decisions to invest or operate in the South China Sea.”

“Recently, the Chinese media has singled out Australia and Japan for particularly harsh criticism following the tribunal ruling,” Glass explained.

“It’s possible that China-based groups—with or without official government backing—will target Australian and Japanese commercial interests in retaliation for perceived interference or in an attempt to force Canberra and Tokyo to more carefully consider any follow-on action.”

For starters, firms working in the energy, logistics and shipping, and political and legal advocacy sectors in the region would do well to redouble their cyber security efforts. But the truth is that any organisation that deals with China or works in an industry where Chinese companies have interests – which is virtually every organisation – should consider the threat of state-sponsored attacks from the East. Yes, it’s more likely they’ll encounter ransomware than an info-stealing RAT guided by the PLA. But the threat is there, and as UK organisations increasingly look to the Middle Kingdom in this post-Brexit world, it’s one they should all take seriously.