How to repel cyber-attacks on the COVID-19 vaccine supply chain

microscopic image of COVID19 cellWith COVID-19 vaccines finally being rolled out to a relieved world, the focus for cybersecurity experts has evolved from attacks on pharma companies that make the stuff to the companies that distribute it. Already, IBM has observed a major nation state phishing campaign targeting various supply chain organisations.

I recently spoke to a few experts for an upcoming Infosecurity Magazine feature to better understand the threats facing these organisations, and what they can do about the situation.

It’s a sabotage

The main threats they highlighted revolved around potential sabotage of distribution pipelines and/or misinformation campaigns designed to discourage users from getting inoculated. Both could be the result of hostile nations like Russia calculating they could gain an economic and geopolitical advantage by getting back to “business as usual” and economic stability before their rivals. There are also opportunities here for more financially minded cyber-criminals.

“It is clear that cyber-criminals will stop at nothing. Whether the motivation is financial gain, disruption, or because they’re on the payroll of a nation-state; not even a pandemic is beyond cyber exploitation,” Nominet’s government cybersecurity expert, Steve Forbes, told me. “Now as the vaccine moves to the transportation phase, there have been more attacks on the vaccine cold chain, the temperature-controlled environment needed to transport and store the vaccine, and the manufacturers of cold chain equipment.”

Unfortunately, there are many points of weakness in supply chains which could be exploited to devastating effect, according to Lux Research senior research associated, Lewie Roberts.

“Attackers are going to look for the easiest way in to a network, which is typically some kind of human error. People are statistically bound to make mistakes sometimes, especially as you increase the number of targets,” he told me. “Stuff like confidential customer information or trade secrets are the types of items that get more focus in the IT world. But as you get closer to physical industries, you’re protecting different types of things. False data on cold chains can result in tons of spoiled products. Attacks on operational tech can pose real safety threats to workers.”

Spreading confusion

Two former UK intelligence experts had some interesting things to say about the threat of misinformation.

“The overwhelming majority of activity will be criminal attacks for money. However, we have also seen nation states spreading confusion and undermining confidence, as well as stealing vaccine IP,” former GCHQ boss, Robert Hannigan told me. “Hacktivists and hostile nation states will amplify anti-vax messages for the same reasons: to sow division and polarise societies in the West.”

Former British army electronic warfare operator, Martyn Gill, who is now global managing partner at Wembley Partners, had more.

“Political hacktivists look to spread disinformation and noise through such channels as social media, as per the state-sponsored aim of increasing the lack of confidence in what the broad message may be around the vaccine. In many cases these actors are driven by their ideological and political beliefs, however, there remains a subset of actors who seek to cause disruption primarily as a means of entertainment,” he told me.

“Since the UK announced it was rolling out a COVID-19 vaccine, we have seen an increase in related phishing domains set up looking to target this new opportunity, as the general populace looks to understand what this means for them.”

Taking action

So what happens next? For Gill, information sharing is crucial.

“Strong communication and agreed intelligence sharing around trusted eco-systems will support a broad range of businesses to help them understand new threats whilst being able to share indicators of ongoing campaigns,” he explained. “Micro, small and medium businesses who don’t have big security budgets or security teams to monitor networks, implement vulnerability management and threat intelligence programs can look open source platforms like IBM X-Force, Alien Vault OTX but also trusted individuals who deliver awesome advice through social media.”

According to Lux Research’s Roberts, the right response should focus on people as much as technology.  

“Mapping data flows and endpoints, evaluating vendors, and having plans for breaches are all important and deep topics,” he argued.

“But moving away from the technology and towards the organization side, businesses need to hire experts and give them the influence and resources necessary to do the job. Safety and security aren’t often glamorous, but winning players recognise their importance before a problem arises.”


Asia tech in 2021: this way to the next normal

singapore at night These are perilous times to be making predictions about the future. The bolt-out-of-the-blue that was COVID-19 rendered many forecasts this time last year almost immediately worthless by March. Governments and businesses in APAC, as in the rest of the world, have spent most of 2020 first in fire-fighting mode, reacting to stem the immediate public health and economic damage from the pandemic. More recently, there’s been a concerted attempt by larger organisations to adapt, and even thrive in the new conditions. This will continue into 2021.

In many ways, APAC is one of the regions best equipped to do so. Many countries such as China, Vietnam and South Korea have seen their public policies pay dividends through declining infection rates and a recovering economy. However, there are two important caveats: Asia Pacific is a huge region with much diversity, making it difficult to draw simple conclusions. There’s also the small matter of US-China relations, which are more than likely to continue in a downward trajectory, even with Joe Biden in the White House.

US-Sino tensions set to continue

There are many officials in both governments who may hope that the Biden era will signify a new thawing of relations with China. After all, as Veep under Barack Obama, Biden pursued a far more conciliatory approach to the Middle Kingdom. However, things have changed a lot since then, with strong bipartisan opposition to China hardening in Congress and among most Americans.

In fact, Biden has already pledged to restrict imports from China deemed a national security threat, and to hit back at any countries that try to undercut US manufacturing using state subsidies, according to The Economist. This would seem to suggest his first term could pick up from where 2020 left off, although with more clarity of messaging and unity of purpose than we’ve seen in the past four years. Expect the US to engage internationally to form a coalition of nations pushing back against Chinese geopolitical bullying, state subsidised tech exports and cyber-espionage.

For those businesses stuck in the middle of the escalating trade war, including many technology firms, this could make for another challenging year ahead. Those with manufacturing plants and suppliers in China may want to continue moving operations out to nearby countries such as Vietnam and Malaysia, that can offer what they’re looking for at the right price. An additional factor is the growing disquiet over China’s treatment of Uyghurs: as Apple found out this year, suppliers may be blacklisted by the US over alleged forced labour abuses.

It’s not just the impact of the trade war, Uyghur oppression and US national security concerns that are forcing the hand of business leaders here, it’s also the lessons learned by COVID-19 and the huge impact it had on supply chains. Diversity of suppliers and geographies will be key to spreading risk in 2021 and beyond.

China goes it alone

In response, China will increasingly look to drive self-sufficiency in tech via massive state subsidies, global espionage and huge R&D spending. It’s unlikely that it will produce a domestic operating system to rival Windows, Android or iOS in 2021, but don’t rule it out happening in the next few years. Other areas China will be looking to reduce its reliance on the US include chip-making, where Huawei’s HiSilicon has already broken into the global top 10, and artificial intelligence. In fact, China is so fixed on becoming the world leader in AI that it recently labelled it a matter of “national economic security”. The missive was intended to signal in no uncertain terms that ByteDance would not be able to sell its prized “recommends” algorithm to a US firm.

As China’s global tech swagger grows it’s also likely to be more brazen in efforts to punish US firms operating in the country, and to institute strict controls over private business. Xi Jinping has already signalled his intent to tighten the Communist Party’s grip over domestic enterprises, which could make it harder for firms like ByteDance and Huawei to claim autonomy from government and geopolitical matters in the face of US hostility. The last minute suspension of fintech giant Ant Group’s $37 billion IPO is a clear signal that no company can be above the Party.

Digital growth will help APAC bounce back

Away from China, the big story in APAC as a whole next year will be increased spending on digital transformation to drive post-pandemic growth. As we revealed earlier in the year, IDC estimates that APAC spending in public cloud will reach $34.5bn in 2020 — up from $26bn in 2019. Forrester reckons it will grow another 35% in 2021 as businesses double down on the computing model that helped to save operations during the darker days of the pandemic. This will be good news for US tech giants AWS and Microsoft Azure, although the analysts predicted Alibaba will take the number three spot revenue-wise globally thanks to its anticipated gains in 2021, pushing Google Cloud out.

However, Google will be making some notable gains in specific geographies like Indonesia, where it beat its US and Chinese rivals by launching a cloud datacentre last year. Expect these investments in various APAC countries to support a new wave of digital disruption as businesses look to meet customer and employee demand for seamless app-driven experiences. 

In migrating to these new environments, the region’s businesses must ensure that cybersecurity and data protection are designed into new technologies from the outset. In fact, cybersecurity was highlighted by over half of respondents to 2020 IDG Connect poll as the biggest IT challenge of the pandemic. Local organisations must tackle not only cybercrime attacks but also the increasingly aggressive behaviour of state-backed operatives in China and elsewhere. A recent report revealed yet another Beijing-backed APT has been targeting multiple southeast Asian governments over the past two years.

Ultimately, APAC will thrive in 2021. The World Bank predicts that growth will soar from -0.5% in 2020 to hit 6.9% as economic activity normalises once again. The trends for digital transformation present before the pandemic will gain extra urgency, and budget, over the year ahead, expanding corporate attack surfaces but also driving profits—especially those of Western tech firms. However, deteriorating China-US relations could result in a few surprises along the way: perhaps not the fireworks of previous years, but enough to make boardrooms continue to rethink their options in APAC.

This was my latest for IDG Connect, published here earlier this month.


Covid-19: the delicate balance between security and productivity

cyber attackAs many countries enter their second full month of Covid-19 lockdown, its impact on the threat landscape and enterprise cybersecurity is starting to become clear. I spoke to several experts a few weeks back for an Infosecurity Magazine news feature on the topic.

Some of the key challenges facing organisations are in enabling secure remote working en masse without impacting productivity.

“The fact that employees are transitioning to working from home is the key risk. All these employees are now working in new environments using technology and processes they are not used to, something bad guys will take advantage of,” SANS Institute director of security awareness, Lance Spitzner told me.

“All of this change creates an environment where it is very simple for bad guys to take advantage of and trick people working from home for the first time. They don’t have all the security technology protecting them at home that they normally would at work.”

The SANS guide to secure home working advises users to: be suspicious of any emails trying to create a sense of urgency to click through or enter info; take steps to protect home Wi-Fi (change default passwords and restrict access); create strong passwords on any websites; ensure all devices are running the latest software; and don’t let family and friends use work devices.

Proofpoint’s senior director of threat research and detection, Sherrod DeGrippo, agreed that users are at the frontline when it comes to tackling Covid-19 cyber-threats.

“We recommend that organisations prioritise a people-centric approach to security that protects all parties (their employees, customers, and business partners) against these threats, including layered defences at the network edge, email gateway, in the cloud, and at the endpoint, along with strong user education,” he told me.

“Users should be encouraged to approach all unsolicited emails with caution, especially ones that request the user to act, like downloading/opening an attachment, clicking a link, or entering credentials.”

Restricting users according to least privilege policies is also a must-follow best practice, as hackers go after VPN log-ins to directly access data and applications, DeGrippo added. In fact, there have been widespread reports of cyber-criminals targeting remote access infrastructure; not only via phishing emails and brute forcing but also exploiting unpatched vulnerabilities. Microsoft has warned of APT-like behaviour from many well-known ransomware groups, which are targeting hospitals.

Time to automate?

However, aside from the uptick in Covid-themed phishing, which is delivering crypto-jacking malware, ransomware, info-stealers and more, the pandemic has forced IT security teams to work in different ways. Michael Armistead, co-founder and CEO of Respond Software, argued that SOCs and security departments are faced with both minor and meta challenges.

“Making sure practitioners can perform their jobs remotely with adequate bandwidth and communication platforms, and have the ability to act on security incidents will be a challenging undertaking for many firms,” he told me.

“I believe many of those tools and platforms are in place … but you just never know how well they will work in practice if an organisation is now distributed for the first time. Still, I’d count these very real and very practical issues as minor because they can be solved in relatively short order.”

In fact, research emerging suggests that security teams are struggling. A global poll by industry body ISACA found that only around half (59%) of members feel their cybersecurity team has the right tools and resources at home to perform their job effectively. Tellingly, just 51% are highly confident that these teams are ready and able to detect and respond to rising volumes of threats. A separate study from (ISC)² revealed that nearly half (47%) of global security professionals have been taken off some or all of their typical tasks to support other IT-related jobs, like WFH. A third report, from Barracuda Networks, ominously suggested that 41% of firms have actually cut IT security budgets to save money during the crisis.

In fact, investments in specific technologies could be a smarter way of reducing costs and improving security outcomes during the crisis, according to Armistead.

“The situation screams out for automation to relieve the pressure on people to sift through mountains of data and to act quickly,” he said. “SOCs and IT security teams need to look at their processes and procedures in light of the distributed workforce. Do they make sense and how quickly can issues be resolved?”

The immediate future remains uncertain, but if remote working is to become more widespread as the pandemic recedes, IT and security leaders better adapt to the new reality fast.


Covid-19 and the problem with IT supply chains

Here’s an article I wrote the other week for IDG Connect. The situation is rapidly evolving, but most of the commentary is still bang on:chinese flag

As the world’s IT manufacturing centre and a huge market in its own right, anything that happens in the China can have a significant impact on the tech industry. So the boardrooms of multi-national IT players everywhere will once again be on high alert as the new coronavirus brings factories to a halt in the Middle Kingdom.

As if the persistent threat posed by Donald Trump’s protectionist trade war wasn’t enough to contend with, the newly named Covid-19 is already having a chilling effect on key supply chains and components. It may further accelerate plans for manufacturers to move facilities out of China and could even impact 5G deployments, according to analysts.

Bigger and badder than SARS

First reported to the World Health Organisation (WHO) on December 31, Covid-19 has now claimed over 1,000 victims and infected nearly 43,000, mainly in China. As such, it’s now more deadly than the SARS epidemic of 2002-3, which had a major impact on the Chinese and global economy at the start of the century.

It’s impact on tech is two-fold: in closing down factories in quarantined areas and preventing workers from travelling to facilities; and in subduing the usual sales bonanza in China around the Lunar New Year holidays at the end of January. In many cases, it appears as if workers have been stranded in their home towns, unable to travel back to the regions in which they usually live and work.

The annual Mobile World Congress (MWC) event in Barcelona has even been cancelled after big-name Asian firms pulled out. This is not insignificant, according to Forrester analyst, Alla Valente.

“For the thousands, if not millions of meetings, conversations and deals that would have taken place, this has long-term implications for vendors, suppliers and customers,” she tells me by email.

Huawei also postponed its annual developer conference in Shenzhen this week. Analysts tell me that tech giants including Dell, HP, Apple, Samsung, Qualcomm, Microsoft, Google, Intel, Sony, LG and even Facebooks’ Oculus brand are in the firing line. But some sectors are more exposed than others.

Where is Covid-19 hitting hardest?

Displays: With five large display factories located in the Covid-19 ground zero of Wuhan, it’s perhaps not surprising that this sector is impacted. According to analyst Omdia, utilisation rates at Chinese display fabs will drop by 20-25% in February with total production/output set to fall by 40-50%. Producers are hit by both component and labour shortages thanks to quarantining efforts by the Chinese government.

LCD polarisers and LCD module printed circuit boards (PCBs) are in particularly short supply due to logistics issues, even as most facilities resume production. This could apparently affect 5G smartphone production as well as other products: China reportedly makes around half the world’s supply of TVs, laptops, and PC monitors.

Smartphones: Along with the problems in LCD displays, many of the world’s biggest producers of smartphones including Apple have major production facilities in China. Two major Foxconn facilities used by the iPhone-maker were reportedly given the green light to reopen this week, but only 10% of workers had so far been able to return. Foxconn shares slumped 11% since markets reopened following the New Year break. Analyst Trendforce reportedly cut its forecast for iPhone production in the first quarter of 2020 by around 10% to 41 million handsets.

It’s not just production of smartphones that’s at stake. Although the giant Chinese market was set to rebound in 2020, this now seems unlikely, in the short term at least. IDC expects China’s smartphone shipments to slump more than 30% year-on-year in Q1 2020, and warned of “uncertainty in product launch plans, the supply chain, and distribution channels, in the mid and long term.”

Servers: According to reports from Taiwan, server shipments grew by over 13% in Q4 2019 but are expected to be affected by Covid-19 in the first three months of 2020. Although demand from large datacentres remains strong, the virus outbreak has impacted the upstream supply chain, which will cause shipments to decline 9.8% from the previous quarter, versus a previous estimate of 1.2% growth.

What happens next?

Although some reports from China claim hopefully that the disease appears to be slowing, it took five months before the SARS outbreak was officially recognised by the WHO as contained. As such, it’s still far from certain when travel restrictions will be relaxed by Beijing so that workers can return to production plants. The longer the current situation continues, the bigger the potential impact on supply chains.

Omdia claims, for example, that while currently global semiconductor supply appears unaffected, this could change if the public health situation worsens. Meanwhile, IDC analysts warned in an emailed note: “Since a large amount of the surface mount technology (SMT) and PCB manufacturing factories for both consumer goods and datacentre products are produced in China, and even in Wuhan in some cases, much of the supply chain is at the mercy of the government closure of critical infrastructure.”

For Forrester’s Valente, Covid-19 has the potential to disrupt not just 5G rollouts but the wider global economy.

“It will delay product launches – if they’re lucky. With so many supply chains adopting the Just-In-Time approach to inventory and manufacturing, some launches may need to be cancelled outright,” she argues.

“As the pandemic impacts more supply chains, what happened when products, parts, resources run out? Will all the business depending on them experience disruption? The long-term impact is greater than the economy of China or the region. We’re living in an interconnected business economy, and Covid-19 could impact the global economy.”

The future: diversify

In the meantime, the best thing organisations can do to mitigate the risks posed by the next Covid-19 is to revise and update business impact analyses (BIAs), according to Forrester. This should include four main steps:

  • Classify business processes according to criticality
  • Improve supply chain resilience by diversifying with multiple suppliers and geographies
  • Identify which customers should receive priority treatment
  • Provide extra resources and enhance automation to take the strain off your reduced workforce

The analyst warned that climate change will make pandemics like this more common in the future. As the tech industry picks up the pieces once Covid-19 has blown over, the lasting impact may be an acceleration of a trend already begun thanks to the US trade war. Namely, moving tech production out of China.

 


How do US cities tackle the ransomware threat in 2020?

ransomwareIf there’s one cybersecurity story that dominated the headlines more than any other in 2019, it was the surge in high-profile ransomware attacks on the US public sector. Municipalities all over the country were caught out, leading to major disruption of local schools, emergency services, courts and other public services. It was a reminder, if any were needed, of the absolutely critical role IT systems now play in society.

But what can IT security chiefs learn from the travails of the past year to improve resilience as we head into a new decade? I spoke to several experts recently for an upcoming Infosecurity Magazine feature.

Drowning in ransomware

According to estimates from Emisoft, 103 municipalities and 759 healthcare providers, along with 1,224 schools, may have been impacted by ransomware as of December 2019. These include major cities such as Baltimore and New Orleans, as well as countless other smaller local authorities like Pensacola and Riviera Beach.

Why are these organisations suffering in such great numbers? According to the experts I spoke to, it’s a combination of under-investment in cybersecurity, and the propensity of some high-profile targets to pay-up — encouraging copycat attacks.

“Public sector bodies have been very heavily targeted by ransomware lately. This trend has likely been helped by some public sector entities paying substantial sums to ransomware criminals,” said SANS Institute dean of research, Johannes Ullrich. “Access to information is also very important to public sector entities to conduct business, and under-investment in business recovery plans has led to a lack of backups or other fallback mechanisms.”

According to Scott Styles, data orchestration and resiliency lead at Raytheon Intelligence, Information and Services, current security systems are struggling to keep pace with evolving threat techniques.

“Ransomware is designed to avoid detection and exploit the social nature of the network by hiding in files or hyperlinks that businesses need for day-to-day operations. In addition, ransomware only has to be executed once to be successful and it must be detected as well as removed quickly before it can lock or overwrite files. This is unlike other malware that may need to remain in a system for a significant amount of time, or evade detection within a vulnerable system, allowing more time for detection and removal,” he told me.

“While the time-sensitive value of data and services within these organisations makes them prime targets, the main challenges are not much different than other sectors. Vulnerabilities are numerous, people make mistakes and the threat evolves quickly, creating a perfect storm.”

Weathering the storm

The good news is that a defence-in-depth approach utilising key best practice controls can make a big difference, he added. These include AV, up-to-date patching and configuration management, regular backups, and employee security awareness training.

“They should also consider a multi-dimensional approach that integrates hardware, software, network, and behavioural monitoring into a zero-trust resilient solution,” explained Styles. “These solutions typically have the ability to remain operational even if the threat has defeated perimeter defences or is an insider threat.”

For Kevin Lancaster, general manager of security solutions at Kaseya, one of the biggest threats to US public sector bodies is their use of legacy systems. This makes prompt patching more challenging, but also more important than ever.

“The US Department of Homeland Security (DHS) recently issued a new Binding Operational Directive (BOD 19-02) instructing government organisations to patch critical vulnerabilities within 15 days, and high severity vulnerabilities within 30 days,” he told me.

“Patching on time helps reduce the attack surface and ensures vulnerabilities are mitigated quickly. Automating patch management is moving a step ahead. With tight budgets and limited manpower, government agencies can make sure that patches are not missed across the entire network with an automated patch management solution.”

Local governments must get proactive, by developing and testing incident response and business continuity/disaster recovery plans — if necessary, in concert with third-party providers. However, city staff are also a vital asset in helping to mitigate the threat, Lancaster added.

“For government organisations to be fully prepared to tackle cyber threats, IT directors should have a long-term vision which includes up-skilling their employees in areas of cybersecurity,” he concluded. “With budget constraints always at the forefront of concerns, it might not be feasible to routinely train every member of the team. Instead, areas to focus can be prioritised and worked upon to implement effective up-skilling.”


When ethics meets cybersecurity: how should vendor choose who to sell to?

handshakeWhen we talk about ethics in cybersecurity, it’s largely a matter of where researchers should draw the line so that their behaviour doesn’t start to resemble the black hats their tracking. But there are also serious choices to be made by the security vendors they work for in terms of who ultimately gets to use their products. After all, in the wrong hands, legitimate tools could make the world a darker place, and expose vendors to potential fines and reputational damage.

I spoke to some experts about this for an upcoming Infosecurity Magazine article.

Complexity is everywhere

Discussions around ethics and cybersecurity came to a head recently when WhatsApp launched legal proceedings against a well-known Israeli ‘cyber intelligence’ firm, NSO Group, alleging it had helped to develop and deploy malware that was subsequently used to spy on civilians in the Middle East and elsewhere.

Firms like these notoriously operate in a grey area, claiming they only sell their wares for legitimate law enforcement and intelligence uses. Yet what about the much larger market of ‘regular’ cybersecurity vendors? What controls have they, or should they have, in place to limit who gets hold of their kit? After all, deep packet inspection tools could be subverted by despotic regimes to monitor legitimate internet traffic, and IP address filtering to enforce rigorous state censorship, for example.

Trade association techUK has developed a lengthy guidance document for organisations not sure of where their legal obligations stand, and how to comply. But even then, programme manager, Dan Paterson, told me that it can be difficult for especially smaller vendors to conduct due diligence effectively, particularly in the tricky area of dual-use technologies.

No cause for concern?

Even if they can’t, there may be no cause for concern, according to Privacy International’s state surveillance program lead, Edin Omanovic. He told me that, in fact, current UK export rules rely too much on “non-binding and unenforced risk assessments”, which makes it easy for unscrupulous vendors to sell to hostile nations.

It’s a point echoed by Luta Security CEO, Katy Moussouris, who is helping the US government negotiate the global control regime known as the Wassenaar Arrangement. She suggested when I spoke to her that export controls in tech aren’t even really there to restrict the flow of goods outwards, but merely to give domestic governments a better understanding of what its companies are producing.

If that’s true, then what’s the harm? Well, there are still major risk calculations that organisations must undertake — and it’s not just about selling to authoritarian regimes, according to Amanda Finch, CEO of the Chartered Institute of Information Security (CIISec).

“As with any other aspect of security, vendors need to consider risk when choosing their customers. Selling to the wrong customer might mean that a vendor has no way to support its product or resolve contractual disputes, resulting in wasted resources. It might mean that the vendor loses its unique IP, and ultimately its market position,” she explained to me.

“It might mean that the vendor loses the trust of many customers, if a new line of business opens those customers up to new threats. Even if there is no direct risk to the vendor itself, dealing with customers seen as unethical can still damage a business’s reputation. The vendor may still feel that going ahead with a sale is the right decision, but it needs to have weighed the risks beforehand.”

As with most things cybersecurity, therefore, it all boils down to risk management. And with CSR increasingly important in what is a crowded marketplace, ensuring you’re seen to be acting ethically is vitally important, even if export controls aren’t.


Thomas Cook and the problem with phishing

phishingLast week, the world’s oldest travel agent, Thomas Cook, collapsed, leaving around 150,000 holidaymakers stranded. But the demise of one of the UK high street’s best-known brands didn’t just end up costing the government, which had to foot the bill for repatriation. It resulted in another opportunistic phishing campaign of the sort that often follow major news events.

In this case, reports soon emerged of consumers targeted with phone calls and emails purporting to come from ‘refund agents’ who just needed their bank/card details in order to reimburse them for their holiday. I spoke to some security experts to find out how far brands are exposed to such campaigns, and what they can do about it. The consensus is that communication with customers is key.

“Organisations and users are at their weakest, post-incident, when it comes to fraud. As we’ve seen time and time again, hackers almost immediately distribute phishing attempts to try and capitalise on an incident,” Proofpoint cybersecurity strategist, Adenike Cosgrove, told me by email. “The repercussions are huge: it will affect customers as well as financial institutions dealing with the aftermath, as their contact centres are inundated with calls from concerned consumers.”

The primary impact of such scams is on customer confidence and trust in the brands they do business with, according to Gemma Moore, director at security consultancy Cyberis. However, they’re almost impossible to stop, she told me.

“What brands can do is manage their customer communications closely and ensure that their customers are well-briefed about how the brand will communicate with them and under what circumstances,” Moore continued.

“Brands can work to educate their customers to treat communications with a sceptical eye. Many banks, for example, regularly remind their customers that they will never contact them asking for sensitive information like card details by email or telephone. Ultimately, vigilance is the best defence for people who are targeted in this way and brands can help this by maintaining clarity.”

Banks add confusion

So, organisations need not only to have a clear communications strategy but also to remind customers what this is, so that any phishing attempts that deviate from the norm will be easier to spot. With the Thomas Cook incident, however, UK banks added to the confusion by texting their customers with messages containing links and phone numbers to call. Some recipients understandably believed these to also be phishing attempts, especially as some claimed not to have even bought a holiday with Thomas Cook recently.

Once again, transparency and consistency is key to keeping customers safe.

“How the banks communicate is key. There is an argument that they should not use text messages as SMS phishing is rife and would potentially confuse consumers,” said Cosgrove.

Brands must not only try to mitigate the impact of attacks on consumers, of course, but also attempts to phish their employees, which could lead to serious data breaches, ransomware infection or other threats. At the same time, and backed by a global cybercrime economy built on stolen data and dark web sites, cyber-criminals are constantly evolving their tools and tactics to trick both employees and consumers.

One technique gaining in popularity is “angler” phishing, where fraudsters set up Twitter accounts masquerading as brands’ customer service operations. They monitor complaints from customers and then jump in to hijack the conversation, often requesting additional personal info and financial details from the victim.

“Another key trend we are seeing is an increase in domain fraud, where criminals leverage domains to target a known brand or company by sending phishing campaigns that look like genuine communication,” Cosgrove explained.

“Recent research shows that 96% of organisations found ‘lookalike’ domains posing as their brand, with registrations of fraudulent domains growing by 11% last year.”

This is where brand and domain monitoring services could come in handy, although as with any cyber-threat, defence-in-depth is recommended. Phishing campaigns are relatively easy to launch and have a decent success rate, so don’t expect any major change in tactics anytime soon. Ultimately all organisations can do is educate their customers about the dangers, create clear, careful communications policies, and closely monitor abuse of their brands and domains online.

 

 

 

 


Will DNS threats finally undo organisations, or are they ready to take control?

codeThe Domain Name System (DNS) is one of the least understood but most crucial parts of any IT environment. Although it’s operated via a global network of servers under the control of ISPs, non-profits, registries and others, attacks can strike to the heart of any organisation. DDoS, phishing, malware downloads, C&C communications and even data exfiltration can all take place via DNS channels.

Because it’s always on and running in the background, converting domain names to IP addresses so users can surf the web, it’s a great conduit for attackers. But that also makes it a useful place to gain advanced insight and control. I spoke to a range of industry experts on the key challenges and opportunities facing firms.

A new favourite

DNS attacks are becoming increasingly popular with nation state hackers. Sea Turtle and DNSpionage campaigns over the past couple of years have targeted Middle Eastern governments and military organisations. They typically compromise key DNS servers, and change the queries stored in them to enable man-in-the-middle phishing attacks designed to secretly steal important passwords. Part of the problem, according to Nominet’s head of IT security, Cath Goulding, is that the protocol is decades old.

“DNS was designed nearly 50 years ago. The people who created it could not possibly imagine the threats that we face today,” she tells me via email. “The advanced malware that we see could not be conceived 50 years ago, so DNS was not designed to defend against it. Humans simply can’t manually monitor the amount of data that passes through it, so we must rely on algorithms and machine learning to keep us safe.”

Gary Cox, technology director for Western Europe at Infoblox, adds that DNS is increasingly being targeted by hackers as other avenues are blocked.

“DNS has become more and more popular as a result of other security gaps being filled – by things like next-gen firewalls, IDS/IPS systems, highly capable endpoint protection going well beyond just basic Anti-Virus,” he explains to me. “New attack vectors are continually explored and exploited, and the latest twist from a DNS perspective is that DNS over HTTPS (DoH) is now being used to circumvent DNS security controls.”

According to DNS pioneer and Farsight Security CEO, Paul Vixie, services like DoH “are well intentioned but policy-ignorant, and many threats to the user or to the rest of the user’s network are able to bypass security controls when the user bypasses the local name service.”

Another example of a DNS bypass attack which has garnered an increasing number of headlines over the past year is DNS rebinding. In this attack, hackers first get victims to click on malicious links or online adverts, with rebinding techniques enabling them to bypass the network firewall and use the victim’s browser as a proxy to target any devices on this network. It’s predicted that this type of attack could become increasingly popular in compromising IoT endpoints.

What can we do?

So how can IT security leaders hope to mitigate the risk of a DNS-based attack? After all, with the DNS servers themselves usually out of their control, there’s a limit as to what they can do, right? Well, yes and no. Goulding argues that by using analytics services that search DNS traffic, organisations can turn the ubiquity of DNS to their advantage, using it as an early warning system to spot and block attacks before they’ve had a chance to impact the organisation.

“Utilising a DNS monitoring tool is the first step to mitigating the DNS risk,” she explains. “And while not every firm can afford high-level DNS protection, taking steps to ensure staff education is crucial, too. For many workers, they might not be clear what is and what isn’t a malicious link or malicious add. Ensuring staff have the tools they need to work out what might be malicious and what not be malicious will ensure company safety.”

ISACA board director, Asaf Weisberg, adds that DNSSEC should be rolled across the industry “to strengthen authentication in DNS, by using a DNS Zone’s private key to digitally sign the DNS data, and allowing the resolver to confirm the validity of the DNS data through a corresponding public key that is being retrieved as part of the DNS query.”

However, efforts thus far have been poor. It’s claimed that less than 20% of DNS stakeholders have adopted the specifications – a figure ICANN wants improving urgently. Without this kind of cross-industry response, DNS could remain a security blind spot for organisations for many years to come.


Trump’s second thoughts on Huawei ban will only benefit China

trumpRepublishing this latest piece from IDG Connect from early this month.

The news coming out of the latest G20 summit in Japan has been largely focused, just as Donald Trump likes it, on his trade war with China. But has the self-styled Dealmaker-in-Chief made a tactical error by appearing to relax punitive rules imposed on one of the Middle Kingdom’s leading tech firms, Huawei?

While the details are still to be hammered out, the announcement would appear to be good news for US tech firms, in the short term at least. But it will only serve to buy Chinese firms more time as the country accelerates towards tech self-sufficiency, while failing to resolve the question of who builds America’s 5G networks.

A good day for Huawei

Trump’s announcement over the weekend came after he and Chinese President Xi Jinping met at the meeting of world leaders in Osaka. The two agreed to resume trade talks, halting the imminent imposition of tariffs on a further $300bn of Chinese imports to America as well as relaxing rules preventing US firms from selling components to Huawei. The latter agreement effectively reverses a decision made last month to stick Huawei and 70 subsidiaries on an “entity list”, although even this had been subject to a subsequent 90-day delay. That decision was touted as one made on national security concerns about the Shenzhen-based network equipment and smartphone manufacturer, although Beijing officials have claimed it was more aimed at constraining the global rise of China’s tech giants.

National Economic Council chairman Larry Kudlow subsequently clarified that these US national security concerns “are still paramount”, and that the new agreement did not amount to a “general amnesty”. Instead, it will only “grant some additional licenses where there is a general availability” of the parts needed by Huawei. These include key processors and software produced by US firms. Huawei was hit for six by the US Commerce Department order in May, which imperilled the supply of key smartphone kit from Qualcomm as well as Intel server and laptop chips, Xilinx and Broadcom networking kit and even Google Android support.

Kicking the 5G can

US technology firms will certainly be happy with the G20 decision. Losing one of their biggest Asia clients – one of the world’s top three smartphone producers – would have been a major financial blow. But it does nothing to address the other key China initiative taken by the Trump administration in late May: declaring a national emergency preventing the supply of IT services and equipment from firms (like Huawei and ZTE) considered under the direction of foreign adversaries.

There is therefore still a huge question mark over how the US competes with China more broadly when the only viable supplier of 5G networks at present is Huawei. Its kit is said to be cheaper and as much as a year more advanced than rivals like Nokia and Ericsson. Washington’s decision to block on national security grounds threatens to stall progress in IoT and smart cities, autonomous vehicles and other sectors which are waiting for 5G to accelerate to the next level of development. More important still, there may be significant military advances being held up by these 5G delays.

Former Pentagon official and visiting fellow at The Heritage Foundation, Steve Bucci, is optimistic that homegrown solutions can be found.

“Trump’s comments do not lift these [5G] restrictions, which is spot on. We cannot lift them safely,” he told me by email. “The answer is to challenge US companies to pick up the baton. They can do it technologically, and just need a little assurance their investments will not be in vain. Additionally, it would probably give our allies and friends a few more options.”

An uncertain future

Yet given the hundreds of billions Huawei and China have spent in gaining an advantage in 5G, it’s unlikely at present that US firms can catch up. That could mean long-term decline for its telecoms sector and missing out on a huge economic dividend.

“The leader of 5G stands to gain hundreds of billions of dollars in revenue over the next decade, with widespread job creation across the wireless technology sector,” a Pentagon report warned in April. “The country that owns 5G will own many innovations and set the standards for the rest of the world. That country is currently not likely to be the United States.”

In the meantime, the Trump administration’s initial decision to put Huawei on a trade blacklist will only have strengthened Xi Jinping’s arguments at home that China is still too reliant on the US for key technology components.

Roslyn Layton, co-creator of ChinaTechThreat.com, member of the Trump Transition Team for FCC, argued via email that “Huawei is in a death spiral”.

“If Huawei doesn’t have access to the essential patents from Qualcomm, Huawei is out of business.  Huawei can’t make 5G equipment without these patents,” she added.

This may be true. But you can be sure that it and more generally the Chinese state will be working hard to become self-sufficient in these components. Deals like the G20 one simply buy them more time. The long-term picture for US tech suppliers with major markets in China and the many thousands of businesses waiting for 5G networks is far from rosy.