Looking forward to Christmas? Spare a thought for the nation’s retailers, who will be battling as many as one million fraud attempts each day in the period following Black Friday, according to new estimates.
They come from ThreatMetrix, a fraud prevention company with good industry insight thanks to its Digital Identity Network platform which analyses over 20 billion transactions globally each year.
It predicted a 60% increase in fraudulent e-commerce transactions in Q4 2016 compared to the last three months of 2015.
Product and data evangelist, Rebekah Moody, told me that this time of year usually sees an uptick in activity as dodgy transactions are less likely to be spotted, because retailers loosen fraud filters to let more transactions through.
“Transaction volumes are much higher – we saw huge daily peaks for some merchants in the same period last year. This means some merchants may choose to adjust their risk tolerance to ensure that more transactions can be processed with less friction,” she explained.
Cybercriminals also jump on the fact that average basket values are usually higher in the run up to Christmas.
“Fraudsters capitalise on this by trying to sneak through higher value transactions that are less likely to flag as unusual in amongst the sea of high value transactions,” said Moody. “Last year we saw the average basket value of rejected transactions was around 70% more than the overall average. We expect this trend to be mimicked this holiday season.”
The problem is compounded by current fraud prevention technologies, many of which have problems detecting some of the more advanced techniques used by the black hats, including device and IP spoofing and automated bots.
The latter threat is increasingly prominent to the point where, during attack spikes, bot traffic exceeds legitimate user traffic, according to the company’s latest Cybercrime Report for Q3.
It has the following:
“What might begin as a simple account validation using a basic bot evolves to using a complex bot to guess unknown passwords, to a bot that masquerades as genuine human traffic to trick unsuspecting businesses.”
Another tactic which makes fraud hard to spot is when the scammer manages to trick a victim into downloading malware onto their machine.
“For example, a fraudster convinces a customer to download some remote access software after playing to their worst fears that their account is being hacked following a data breach. They pretend to be from the consumer’s bank, and reassure them that they will protect their account from the impending hack,” explained Moody.
“In actual fact they manage to take over the consumers account after the consumer has legitimately logged in.”
Because there are no unusual log-in patterns, strange locations or hacked devices to monitor, it might look like a legitimate transaction.
“The key here though is that the remote access software was suddenly enabled, and then the fraud occurred,” Moody told me. “It’s not the fact that there was remote access software installed; many consumers use this legitimately. It was the change in behaviour. Unless a fraud system is advanced enough to detect this, it could be easy to see how this technique could cause huge issues.”
The best systems work in the background, using contextual data and real-time behavioural analytics in a way that is invisible to the user. But unfortunately they’re still not the norm. According to Barclays, two thirds of retailers (64%) are confident that their digital infrastructure will cope well with the Christmas rush. But if they prioritise up-time and sales over fraud prevention, there could be some nasty surprises down the line.
As the dust settles on Donald Trump’s extraordinary ascent to the White House, what do we know of his plans for cybersecurity? I’ve been speaking to a variety of experts for an upcoming Infosecurity Magazine feature and, believe it or not, the majority are not particularly optimistic of the future.
His official website, outlining the Trump ‘vision’ for cybersecurity, focuses on some easy wins:
- An immediate review of critical infrastructure and federal cyber “defences and vulnerabilities” by a Cyber Review Team comprised of members of the military, law enforcement and private sector
- The same team to establish “protocols and mandatory awareness training” for all federal employees
- DoJ to create Joint Task Forces to co-ordinate federal, state and local law enforcement cybersecurity responses
- Defence secretary to make recommendations on enhancing US Cyber Command
- Development of offensive cyber capabilities
Doug Henkin, litigation partner at Baker Botts, said the focus on awareness raising is a positive.
“This appears to be a good development for setting a positive tone to lead from above with respect to best practices for protecting against cybersecurity threats and is also essential for corporations seeking to ensure good cybersecurity preparedness,” he argued.
“It is essential to increase training as the new administration has recognised, while also remaining vigilant to how cyber attacks occur.”
That’s pretty much where the good news ends.
It might be too early to judge president-elect Trump on his cybersecurity credentials. But it must be remembered that, despite his bluster over ‘Crooked Hillary’ and her email blunder, his businesses were found to be a whole lot worse when it comes to security. Independent researcher Kevin Beaumont scanned publicly available records last month and found many of Trump organizations’ messaging servers are running the no-longer supported Windows Server 2003 and Internet Information Server (IIS) 6. He also found 2FA unsupported, meaning user accounts are vulnerable to password phishing or brute force attacks.
What’s more, as a briefing document from think tank the Information Technology and Innovation Foundation (ITIF) tells us, Trump has promised in the past to apply tariffs against China if it “fails to stop illegal activities” and to “adopt a zero tolerance policy on intellectual property theft.”
Given what we know about China, this is a dangerous game to play. Beijing will continue to pretend it is abiding by the agreement between presidents Obama and Xi to stop state-sponsored economic cybercrime. And that could lead to heavy reciprocal penalties on US tech firms in China, such as Apple. The state-backed Global Times has already warned China will adopt a tit-for-tat approach if Trump plays it tough.
Silicon Valley scares
Trump’s election is also a disaster for Silicon Valley. The former reality TV star has expressed support in the past for the FBI’s stance in trying to force Apple into building a backdoor to unlock the San Bernardino shooter’s phone. He even called for a ban on Apple products in response to the firm’s refusal to do so. We can therefore expect more pressure on them to undermine encryption, which would be a disaster for businesses and consumers everywhere, as well as the American tech firms themselves.
As if that weren’t enough, he’s also a big fan of the Patriot Act and will inherit a fearsome surveillance apparatus from Obama. The Democrat is already being blamed for failing to overhaul the huge encroachment on civil liberties enacted by the Bush administration. Writing in the Guardian, Freedom of the Press Foundation executive director, Trevor Timm, had this:
“What horrors are in store for us during the reign of President Trump is anyone’s guess, but he will have all the tools at his disposal to wreak havoc on our rights here at home and countless lives of those abroad. We should have seen this coming, and we should have put in place the safeguards to limit the damage.”
Let’s hope he surprises us all.
Sci-fi writers have been warning us about the coming of the singularity for a decade now. And while we’re some years away from having to contemplate such a future, AI, machine learning, big data and other technologies are developing at a pace which is already beginning to impact the global workforce.
I chatted to some experts on the subject for an upcoming feature to find out whether CIOs should be terrified or enthused by the prospect of robot workers.
The truth is that they’re already here, in many heavy industries like tech manufacturing. In May this year a local government official in the Chinese district of Kunshan announced contract manufacturing giant Foxconn was reducing “employee strength” from 110,000 to 50,000 workers, because of investments in robots. But what about when they spread into other industries? As far back as 2014, Gartner was predicting that as many as one in three jobs will be “converted to software, robots and smart machines by 2025” as software advances mean technology systems begin to replace cognitive tasks as well as factory jobs.
Meanwhile, a report from the Bank of England last year estimated up to 15 million UK jobs could be at risk of automation in the future. And a Deloitte/Oxford University study in January claimed 35% of today’s jobs have a “high chance” of being automated in the next 10-20 years.
For IHS Markit analyst, Wilmer Zhou, the coming robot hordes represent both a challenge and an opportunity to employers. Aside from manufacturing, he picked out several industries where jobs are potentially most at risk, including agriculture, logistics, and specialist domestic care. Most surprising for me was healthcare.
“It’s one of the industries with relatively high robot deployment such as surgical robots,” he told me via email. “IHS forecasts that robots in the medical industry will be one of the fastest growth sectors, with the decreasing of the average sale price of surgical robots and expansion of medical operation tasks.”
For CIOs looking to maximise the potential offered by these new automated workers, it will be important to create trust in the bots, argued Forrester principal analyst, Craig Le Clair.
“Cognitive systems can end up learning undesirable behavior from a weak training script or a bad customer experience. So build ‘airbags’ into the process,” he told me.
“Assess the level of trust required for your customer to release their financial details. Get compliance and legal colleagues on board as early as possible. Cognitive applications affect compliance in positive and negative ways. Be prepared to leverage the machines ability to explain recommendations in an understandable manner.”
Also important is to foster human and machine collaboration wherever possible, to reduce friction between the two.
“Rethink talent acquisition and your workplace vision,” Le Clair explained. “Some 78% of automation technologists foresee a mismatch of skill sets between today’s workers and the human/machine future, with the largest gaps in data, analytics, and cognitive skills.”
The bottom line is that robots and AI are here to stay. Whether they’ll have a net positive or negative impact on the workplace is up for discussion, but it may well hinge on how many so-called ‘higher value’ roles there are for humans to move into once they’ve been displaced by silicon.
The South China Sea is an increasingly dangerous place to be in cyberspace. And as China is involved in territorial disputes over the area that bears its name with virtually all of its neighbours, there are no shortages of targets for its army of state-sponsored operatives.
F-Secure is the latest security vendor to confirm what most of us know already – that Chinese hackers, most likely working for the state, have been systematically stealing data from organisations with interests in the region for years now. It’s new report, NanHaiShu: RATing the South China Sea, details a new piece of information-stealing malware used in campaigns targeting government and private sector firms. Why? They were all involved, directly or indirectly, in a recent UN tribunal over ownership of a group of rocks in the South China Sea. Victims included the Department of Justice of the Philippines, the organisers of the Asia-Pacific Economic Cooperation (APEC) Summit and a major international law firm involved in the tribunal
F-Secure cyber security adviser, Erka Koivunen, told me he suspects a nation state was behind the attacks, although definitive attribution is always hard.
“Admittedly the malware itself may not be the most sophisticated piece of code there is. That doesn’t however mean that the operation wasn’t sophisticated,” he said via email. “The lack of zero-days and bleeding edge alien technology may admittedly seem a bit boring, but in fact is a sign of cold calculation and professionalism on the level of execution.”
This report is the latest of a long line of similar intelligence highlighting extensive cyber espionage in the region related to Beijing’s interests in the South China Sea and the rocks, reefs and islands that dot the landscape. Late last year a ThreatConnect report revealed an alleged PLA cyber espionage campaign dating back five years and targeting the Philippines, Singapore, Thailand, Vietnam and many others in the region. US interests have also been attacked.
William Glass, threat intelligence analyst at FireEye, believes this is just the beginning, as China begins to flex its muscles in the region.
“More recently, we have seen the list of targets expand to energy companies, legal firms, and even GitHub, targeted by China’s Great Cannon in March 2015,” he told me. “Beyond simply stealing information, Beijing has found there are benefits to using cyberspace to propagandise and attempt to influence behaviour.”
He claimed that the army’s new Strategic Support Force may see disputes in the area as the perfect opportunity to test its significant capabilities, which could range from range from “typical cyber espionage to learn of plans and intentions of commercial companies to efforts designed to influence companies’ decisions to invest or operate in the South China Sea.”
“Recently, the Chinese media has singled out Australia and Japan for particularly harsh criticism following the tribunal ruling,” Glass explained.
“It’s possible that China-based groups—with or without official government backing—will target Australian and Japanese commercial interests in retaliation for perceived interference or in an attempt to force Canberra and Tokyo to more carefully consider any follow-on action.”
For starters, firms working in the energy, logistics and shipping, and political and legal advocacy sectors in the region would do well to redouble their cyber security efforts. But the truth is that any organisation that deals with China or works in an industry where Chinese companies have interests – which is virtually every organisation – should consider the threat of state-sponsored attacks from the East. Yes, it’s more likely they’ll encounter ransomware than an info-stealing RAT guided by the PLA. But the threat is there, and as UK organisations increasingly look to the Middle Kingdom in this post-Brexit world, it’s one they should all take seriously.
Confession time: I’m one of the few people on the planet who hasn’t played Minecraft yet. But researching the digital Lego phenomenon for an upcoming feature yielded some interesting analyst insights I thought I’d share.
Minecraft hit 100 million users recently – not bad for a title many thought Microsoft was a little ill-advised to pay $2.5bn for two years ago.
For IDC gaming research director, Lewis Ward, the purchase was made with one eye on showing off the Windows 10 OS – then in development.
“The ulterior motive was the idea of Windows 10-based Universal Apps, and this idea of Xbox Play Anywhere (XPA) games on Windows 10,” he told me. “Minecraft is a living example of how Microsoft’s new OS can support apps with the same codebase that works on multiple terminals, including PCs, game consoles and mobile devices. So it’s become Microsoft’s poster child in gaming for these types of apps and I think that was a big part of what led Microsoft to buy the company.”
There’s also plenty of debate at the moment about the future of Minecraft. Redmond recently signed a deal with Netease to license its mobile and PC versions, which could increase the game’s user base exponentially. There are also major opportunities in the AR and VR space. The synergies with Microsoft’s HoloLens AR platform and its ambitions in the education sector are obvious, according to Ward.
“If Lego helped me learn as a kid how to build stuff with others while having fun and being creative, and I remember playing with Lego all the time in first grade and crying when my parents forced me to sell my big bag of Lego around fourth grade, then Minecraft is the modern day equivalent and has a place in early education,” he argued.
“It’s a very accessible game and one that stresses the positive things in life; one that has truly universal appeal. I’m sure there are lots of great minds up in Redmond thinking about how the franchise can be used in certain vertical markets and business-centric scenarios.”
Microsoft released an Education Edition of the game earlier this year – a statement of intent if ever there was one. Minecrafters will be watching eagerly to see what it’s next play will be.
It’s hard to find an optimist in the cyber security industry in these post-referendum days. I spoke to a fair few for an upcoming feature for Infosecurity Magazine and the consensus seems to be that a Brexit will be bad for staffing, the digital economy and the financial stability of UK-based security vendors.
That’s not even to mention the legal and compliance implications. Chatham House associate fellow, Emily Taylor, recommended firms continue on the road to compliance with the European General Data Protection Regulation. Aside from the fact that any firms with EU customers will still need to comply with the far-reaching law, she reckons that if we want to protect the free flow of digital information between the EU and UK, we’ll need to continue following European laws in this area.
Snoopers gonna snoop
However, a Brexit would cause other problems, notably in that the current Snooper’s Charter looks like it will enshrine in legislation the principle of bulk surveillance – the very thing which effectively led to the scrapping of the Safe Harbour agreement between the US and EU. If this bill goes through as is and we go out of Europe but stay in the single market, we’ll have to change that bit, Taylor told me.
“A case brought by David Davis and Tom Watson questioning the legality of bulk surveillance powers under the old DRIPA laws is currently being considered by the CJEU,” she explained.
“It’s not clear which way the CJEU will go on this, because many member states have lined up to support the British approach. However, if CJEU follows its recent decisions, it could strike down bulk data collection. If we wanted to stay in the single market, we’d have to amend our IP Bill in response.”
Even if we broke away from Europe completely and adopted the status of a “third country” like the US, we’d still have to adopt measures “to give equivalent protection to EU citizens’ data as they enjoy within the EU,” she argued. And bulk surveillance would certainly be a no-no in this scenario.
The uncertainty – which could continue potentially for years while Brexit deals are worked out – is also viewed by many as damaging to the cyber security industry, and tech in general. Immigration lawyer and partner at MediVisas, Victoria Sharkey, claimed firms may be unwilling to employ skilled workers if there’s a chance they might have to leave in a couple of years’ time.
“This is certainly going to be the case where significant training and investment is involved,” she added.
In fact, EU nationals are apparently already packing their bags.
“I am already seeing EU nationals who have been here for years make plans to leave and either go home or go to another EU country. They are worried for their jobs, are worried that they will be told to leave and so would rather leave on their own terms, and they are also being made to feel unwelcome,” Sharkey continued.
“I feel that when we do leave that it is going to become significantly harder for UK employers to encourage the best in their industry to come and work in the UK.”
This, for an industry which has always struggled with skills gaps and shortages, is potentially catastrophic.
Can we overcome?
Philip Letts, CEO of global enterprise services platform blur Group, has run businesses in Silicon Valley and the UK. He also pointed out the potential damage that political and financial uncertainty could have on the industry.
“The politicians are in unchartered territory. We don’t yet have a clear timetable for the triggering of Article 50, nor the trade deals that are going to have to be negotiated. There is a political vacuum. Business confidence is low and many will hunker down, try to avoid risk and wait for this to play out,” he told me.
“Globally, the US tech heavyweights will want to remain in the UK and the EU, and they will do both, operating across different European centres. But the EU market is more lucrative than the UK, so things may shift over time.”
So is the tech and cyber security sector really doomed? Not so, according to KPMG UK head of technology, Tudor Aw.
“I believe the resilient UK tech sector can withstand the challenges of Brexit and thrive,” he told me.
“Technology is increasingly a key sector that underpins all other sectors – whether it be back office systems or strategic enablers such as IoT and data analytics. Companies will need to invest in technology to drive efficiencies and strategic growth – one only has to look at developments across a diverse range of sectors such as healthcare, automotive, property, retail and the military to see that technology spend will only increase regardless of Brexit.”
It’s a moot point now, but I wonder how much better it could have thrived had we not voted out on 23 June.